Has it ever happened that when you tried to log into your Instagram account, you were rudely greeted by “We’re very sorry, but something went wrong, again and again? It’s frustrating not being able to log into your own account and not knowing the reason.
Recently, Instagram passed the 1 billion active users milestone. People are actively sharing digital content through the app and connecting with each other. But sometimes even advanced apps like Instagram face technical issues.
There can be several reasons for this problem. Sometimes your device can’t connect to the internet and sometimes it’s a bug trying to interfere with the operation of the app. But don’t worry, I’m here to help you because I know how frustrating this error message can be sometimes. In this article, I will list several methods to fix this problem. Read it thoroughly.
Methods To Fix The Error “We’re Sorry, But Something Went Wrong”!
There are several ways to solve one problem. The trick is to know what works best. Below I list some of the methods that can solve this problem. Make sure to use them and see what works for you. If the mentioned methods do not work at all. I would recommend waiting for a while and see if the problem goes away on its own.
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1. Clear the app cache:
Sometimes clearing the cache of the Instagram app can help in solving the problem. Some files stuck in the cache folder can cause the error. The steps to clear the cache are a little different for Android and iOS devices.
For Android, follow these steps:
- Long press the app icon and click on the ‘I’ (app info) that is displayed.
- The app page appears and shows many options.
- Scroll down to Storage & Cache and click on it.
- Tap on Clear cache and you’re done.
For iOS, follow these steps:
- On the home screen, tap the ‘Settings’ icon.
- In the displayed list, tap ‘General’ and then select ‘iPhone Storage’.
- Scroll down to the apps section and find the Instagram app.
- Tap the Instagram app. You will see two options displayed; ‘unload the app and delete the app’.
- Tap on ‘Unloading the app’. Your cache has been cleared.
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2. Try uninstalling and reinstalling the app
Often such an error is resolved by first uninstalling the app and then reinstalling it. Many users have said that it helped solve the problem. Uninstalling and reinstalling the app will clear app data and cache at once.
Once you do this check if the error, ‘We’re sorry, but something went wrong’ pops up again. If so, try the other methods.
3. Update the app
Older versions of the apps often don’t work properly. The error could be a direct result of an older version of Instagram on your device. You can update the app to the latest version. The android users can use it in Play store and the iOS users can do it App Store. The updates fix the underlying bugs and you should try to update the app automatically. This way you won’t miss any important and timely updates of the app.
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4. Try connecting to different networks
This is one of the most common things that can happen when using an app. The app won’t connect to the internet and hence the error. You can switch between Wi-Fi and mobile data or try toggling them on and off and check if the problem is solved or not. You can also try restarting your device, the age old trick, and see if it fixes the error.
5. Log in via your Facebook account:
Only those users can try this method, whose Instagram and Facebook accounts are already connected. Try to login to the Login page via the ‘Sign in via Facebook icon’. After trying this, you can check whether the error persists or not.
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It is not important that all the methods mentioned above will work for you. If the mentioned methods do not work at all. I would recommend waiting for a while and see if the problem goes away on its own. Sometimes an app development bug causes this error and it takes a while to fix. You can also try rebooting your device; the age old trick, and see if it fixes the error. Let me know which method worked for you.